Hi,

I have created Roxio 10 package but not able to deploy. It means Roxio 10 package is not working. Can any one suggest me about Roxio 10 package creation so that i can deploy package.

Regards

Praveen

Just curious if anyone has any guidance on setting something like this up.

What I envision:

I create some question that comes up in the form of a pop up to the end user. The question has maybe 3 answers. Such as, Yes. No. Maybe.

The pop up simply asks them, "Your LANDesk administrator would like to ask if you would like to take a survey" "If you would, click here, if not simply cancel".

and If they click yes, then they are presented with the survey question, with radio buttons to click, yes, no, or maybe. And perhaps, a field to add short comments.

Meanwhile, back at the ranch, err LDMS console, the poll is tracked and displaying a nice pie chart or the like.

Does this sound feasible?

thanks,

D

I am fairly new to LANDesk, I moved into the role after one of our admins left the department so I have been exploring as much as I can. Currently we are on 9.0 and right now building 9.5 on the new server but I have yet to play with the dev environment.

Our company is not that large only about 2400 people; we are an engineering firm and have a great deal of small and large applications that the users regularly want to install. This is not an issue as we have a helpdesk that facilitates this with the user. The hurdle that they face mostly day to day is UAC and giving permissions to the user for installs from a network share, and then when the install is finished they take it away again.

I started looking into Desktop Manager to see how I can make this an automated process for the user and does not require interaction from the heldesk. We have a few different file shares with plenty of software on there and I don't want to make a scheduled task for each piece of software. I was under the impression that I can start implementing all these programs into Desktop Manager but I see now this is really not how it works.

Is there a way to have all the apps on the file shares show up in the new version of Desktop Manager? I would like the user to be able to select from a dropdown list choose a program to install and runs from the server and installs without helpdesk interaction? Also not just one user I send that task to but all users from the organization for all the software what we have and manage it in LANDesk.

Does 9.5 have this capability at all, or is this a long shot to ask from in LANDesk?

Hello all,

Since a half year i''m a LANDesk admin. Took over an already implemented LANDesk server.

To make a long story short, we have < 300 packages, >2500 tasks to distribute the software to about 50 sites in the world. The admins on every site connect via citrix to the console and have set scopes for there Site OU so they need to be able to administer the tasks of there site.

Every Site has it own tasks it can manage. So im chaging the way of disitrbution but can't find a good category structure as i want to be able to show this in the Portal Manager or as groups/bundlepackages. I'm trying to make a category structure so i don't need more packages for a different category. As you can only set one category per package.

All task are targetting the site LDAP groups with machines in it.

Which categories i'm trying to achieve.

- Production

     - IT Portal ( Core software targetted to Site IT admin's )

     - Windows 7

     - Windows 8

- Test

     - IT Portal

     - Windows 7

     - Windows 8

- Gateway ( non trusted domain deployment )

So pretty straight forward. The things i struggle with.

Core software package that are for both OS'es you can give a category IT Portal but than the admin doesn't know if the package is only for W7 or W8

Portal and OS groups need double task as they have different delivery methods

IT Portal or Portal cannot be used as they are for w7 or w8

Searching for any experience in a good category structure to have as little management points ? As i'm a bit stuck with it

Image current view:

Environment:

LDMS 9.5 SP2

Client OS: Win8,Win7, and XP

Description:

You want to deploy a package via policies so your users are prompted before downloading or running package.

Although the policy is configured correctly you notice than the package installs without prompting the user.

Steps to Duplicate:

1. Configured a required policy with feedback and timing option configured as follow:

          Display progress to user UI : Display progress to user

          Allow the user to delay runningthe package

          Promot user before downloading package....

          Prompt user before running package.

    2.   Created a scheduled task for a package and associated the policy to that task.

    3.   Started task

Solution:

• This issue has been fixed with the most current component patch for the Management Suite 9.5 SP2 available from the sustaining patch page

        http://community.landesk.com/support/docs/DOC-27264

• The original engineering requests were the number 97587 and 126028
• As a workaround you can use a push

I want a notification to advise when a scheduled task has run and if it is successful or not.

I cannot see a standard report and I have very little SQL knowledge.

Can anyone tell me if there is a standard report available to do this or one that reports on the Patch download?

Phenomenon:

Wake-on-lan does not work. When capture a traffic package, we will find the WOL magic packet was sent to different IP address instead of the real IP address of the client.

Root Cause:

If customer used to use multiple NIC cards, these multiple NIC cards information will be stored in the Inventory information. Wake-on-lan will send the magic packets to the very first NIC card IP address among the NIC cards list. So if that first NIC card has been decommissioned and still remains in the inventory information, the WOL magic packet will still be sent to it and causing the target device cannot recevie the WOL magic packet and then cannot be booted up.

We can check this out by going into the "Inventory","Network","TCPIP" and see if there are multiple NIC card information stored there and see if the first one has been decomissioned already (which is not currently being used by the client).

Resolution:

We will need to refresh the NIC card information by delete the entry of the client from the console and then re-run the inventory scan from the client side to refresh the inventory data.

Description

Sometimes you may wish to know if your preferred servers are being used during software deployment actions.

Cause

In some cases evidence shows that the preferred server isn’t being used. In others it is necessary to check the functionality of the preferred server configuration.

Solution

We will collect some additional logs and see how they can be filtered for the most common problems.

To do so we will perform the following steps, this will be explained a bit later in detail:

1. Check proxyhost.log if the agent downloads the preferred server list
2. Check the PreferredServer.[CoreName].dat for the preferred server the Agent will use
3. Activate XTrace log for the LD-Downloader to see if the agent really downloads via preferred server

Check the PreferredServer.[CoreName].dat

To check which preferred servers a client will use, open the PreferredServer.[CoreName].dat (C:\Program Files (x86)\LANDesk\LDClient\sdmcache) on your test machine with an text editor (e.g. notepad).

There should be – at least – one entry like this:

1353591310?1.1.1.1

The first number before the ‘?’-mark represents a time stamp in unix format. To decrypt such a time stamp see document http://community.landesk.com/support/docs/DOC-1881.

If there is no PreferredServer.[CoreName].dat see the next item on how to check the proxyhost.log.

Check proxyhost.log

The proxyhost.log (C:\Program Files (x86)\LANDesk\Shared Files) records all LANDesk initiated network activity started from the agent itself. Examples of this is the sending of the inventory scan, but also requests to the core server to get the preferred server list.

If there is no PreferredServer.[CoreName].dat file the client will contact the core server for a list of the preferred servers when it first needs to download something like a software distribution package.

In the proxyhost.log there should be an entry like this:

"POST http://[NameOfCore]/LANDesk/ManagementSuite/Core/PreferredServer/preferredserver.asmx HTTP/1.1" 200 530 862

The first number (here 200) represent the HTTP error code. 200 stands for “Success”. A list of other possible error codes can be found in document http://community.landesk.com/support/docs/DOC-1086.

Common issues

1. The PreferredServer.[CoreName].dat doesn’t exist
   1. Check proxyhost.log if preferred server list got requested by the client
   2. Check directory permissions of “C:\Program Files (x86)\LANDesk\LDClient\sdmcache” to allow SYSTEM full control
   3. Push a software package to the client with a delivery method that uses download from source to cause a download, this will force the client to check for preferred servers.
2. PreferredServer.[CoreName].dat doesn’t get updated
   1. Check proxyhost.log if preferred server list got requested by the client
   2. Check if the “Date modified” attribute of the file is current
   3. Check if the unix time stamp inside of the dat-file is current
   4. Delete the preferred server dat file and initiate an action that will download files like deploying software.
3. PreferredServer.[CoreName].dat doesn’t contain my configured preferred server(s)
   1. Check if your client can ping the name/ip of your configured preferred server. The Client will only insert a preferred server if the server can be pinged.
   2. Check the IP address of client and compare to list configured on the core server in the preferred server setup.

Activate XTrace log for the LD-Downloader

Sadly it is sometimes not visible in the normal logs if the preferred server is being used or not. The most logs will always point to the core server as source and do not tell if the download had been redirected to the preferred server. The process responsible for downloading and redirecting the download paths is the LD-Downloader. This downloader usually doesn’t write any logs and has to be set into a debugging mode (XTrace-Logs).

To activate this log for the LD-Downloader the XTrace log for the lddwnld.dll. How to do so is descripted in document http://community.landesk.com/support/docs/DOC-1623.

Common issues

1. LDRedirectFilePathEx: serverList is empty
   1. The PreferredServer.[CoreName].dat is empty. Check explanations above
2. Hash error(s)
   1. Try resetting the hash of the package. See document http://community.landesk.com/support/docs/DOC-7334.
   2. Try copying the files by hand with “xcopy /E /V /H / Z” to make sure that the files are the same as on the main download site.
3. Error code 5 while creating the file
   1. Error code 5 is the standard Microsoft Error code for “Access is denied”. Check that the configured credentials in the preferred server config are still valid.
      1. If you download packages with additional files, there is a known issue with LD-Downloader omitting these credentials for the additional files. Check that “Domain Computers” do have read access to the share, source directory and file. LD-Downloader is running as local system on the device and can therefore not use them.

hi,

I was trying to run a batch file to install some software on the clients using distribution packages. I want to prompt user before install, and allow user to delay. The prompt shows when I run policy.sync.exe as I was testing and wanted to be quick for the test process. The problem is, I tried every delivery method, including the "user-controlled installation" delivery method with "allow user to delay" and "prompt before install" options, when the prompt shows, no matter I choose to snooze or to deploy now, the icon at system tray comes out saying installing software and batch starts right away. WHY??? Is there anything I've done wrong?

We are using management suite 9.50.0.530. The client is Windows 7 Pro SP1 in english. The agent on client is 9.5 3-13.

Description:

Adding a large number of Additional Files to a Software Distribution package seems to fail at a certain point.

Problem:

There is a practical limit to the number of files that can be added to a Software Distribution package that will effective when deploying. This quantity is approximately 1,000 files depending on the system and performance.

Cause:

When additional files are associated with a package prior to download they need to be hashed and checked. Once this is complete then they go through the download process for each file to get them cached to the client device. As such, when the file counts begins to get large this overhead burdens the overall process and becomes such that the package will fail due to the duration that these files are taking to prepare, cache, hash, and download.

Solution:

There is a practical limit to the number of files that can be added to a Software Distribution package that will effective when deploying. This quantity is approximately 1,000 files depending on the system and performance.

For packages that require a substantial number of files beyond this general limit it is recommended to add all needed files to an archive (.zip) and then add this file as one single file, deploy the package, then uncompress (unzip) the files on the client side. Once these files are uncompressed you can run the setup executable and the necessary switches for the package from a .bat script.

The reason this method works is that it, of course, makes the distribution to only contain one file that needs to be hashed and downloaded vs. many, even thousands of, files that need to each be hashed and downloaded.

Hi, since upgrading to 8.8 we no longer get the Multicast software distribution window appearing on the core during multicast. Does anyone know what exe or service this uses so that i can start it?

Thanks

Steve

Has anyone gotten it to run?

I'm attempting a silent installtion of lotus 8.5.3 using the Executable and the following commandlines.

/S/V"SETMULTIUSER=1 ADDFEATURES=ClientSingleLogon /QB"

This action never executes though, it hangs and just sits in the active state not firing off on the PC.

Software Distribution for LANDESK Management Suite

• This is a list of highly recommended documents for increasing overall knowledge of this component.
• The article's listed below are applicable to LANDesk Management Suite 9.0 and may apply to 8.8.
• If you want to review additional content regarding this component, please use Documents or Discussions buttons on the overview page.

Important Issues:

• ClientDBUtil showing a pop up Unknown Error on clients: ClientDBUtil.exe Application Error

Changes in Software Distribution for LDMS 9.5

• New Features in Software Distribution for LDMS 9.5
• New Features in Software Distribution for LDMS 9.5 SP1
  

Initial Install and Configuration

• Video:Software Distribution Fundamentals: Creating Distribution Packages
• Video:Software Distribution Fundamentals: Delivery Methods
• Video: Software Distribution Fundamentals: Scheduled Tasks
• Software Distribution (LDMS) Desktop Manager Configuration Guide
• How to Configure a Preferred Package Server
• How to set up a HTTP share for a Preferred Package Share
• Using LANDesk Content Replication
• Deploying a Virtualized Application via LaunchPad Quickstart Guide
• AdminStudio 10 Limited Edition for LANDesk® Management Suite
• Quick Start Guide for using AdminStudio to repackage a software installation into an MSI package.

Additional Options and Information

• How to keep files in the SDMCACHE directory for a longer period of time
• SDCLIENT.EXE Command Line Switches
• Understanding Batch File Distribution Packages
• Working With Registry Keys in a Batch File
• 
  

Troubleshooting this Component

• How to quickly troubleshoot a Software Distribution job.
• Policy Tasks Run on Clients After Tasks Have Been Deleted From the Core Server
• The Scheduler Service stops after each completed task
• Troubleshooting "Failed to download additional files"

Notice: Any E-Learning content is available by default to Members who have a minimum support agreement at Professional level.

NOTE:This article is not a comprehensive list of documents and issues. You can continue to search the rest of the community or the portion specific to Software Distributionif this page hasn't helped.

Is there a way to package and push one of these with LANDesk?  I have a request that is an add-in for Outlook 2010.  I haven't been able to find switches etc for them.

extention .vsto

Thanks,

Jim

I run an update to about 150 different subnets with a server as the mdr at each subnet every month, and for some reason about 4 of them claim they can't detect a MDR even though it's there and online. Landesk can even push jobs to the MDR, but all the clients on the subnet fail any attempt to multicast to them. Any ideas what is causing this issue? Is there some way to force clients to recognize the MDR?

I am trying to create a package bundle called "CDBurnerXP."  For some reason LANDESK would not let me because apparently there is already a package bundle that exist with that exact name.

I looked both in Public and All, it does not show any bundles; only packages.  I do have administrator rights, but I cannot find where to delete bundles created by others.  Am I missing something obvious here? 

I work in a hospital and we have several older applications that will work in IE8 but break in IE9 or higher. I ran a query to determine which workstations need to be downgraded.

I found the following code (forget where) and I tested:

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

I created a batch file that I would like to be able to push out with the above, but tested manually at first. It seems to only work if IE was installed as an update and has several prompts that I have to answer manually.

Looking for ideas as I continue to look. Thanks in advance for your help!

I was asked to apply some branding to the Landesk deferral windows (shown above).  Is there a way to change the image shown in the window above?  If so, how and what are the image requirements?

LDMS versions affected : 9.5 SP1

Issue:
LDMS Ignores Cancel and deferral at Software distribution

Cause:

This is a known defect caused by a buffer error on the Microsoft side. This is caused by an update and is an environmental issue rather than a LDMS one.

The update in question is KB2670838.

It seems to change the size of a buffer which is used by the 'snooze' function of the deferral process. When the 'snooze' button is pressed an entry is created in the localsch to 'snooze' the process until the timer runs out, but due to a change in the size of a buffer, this entry appears with strange characters as well which localsch does not recognize causing the defer window to popup again and in some cases just installing the distribution package anyway.

The windows update comes with a lot issues, some can been seen in these threads:

http://news.softpedia.com/news/Botched-KB2670838-Windows-7-Update-Workaround-Found-382157.shtml

http://www.infoworld.com/t/microsoft-windows/windows-7-patch-kb-2670838-fries-firefox-fonts-218186

Resolution:

LANDESK Management Suite 9.5 Service Pack 2 includes a fix for this issue.
You can find, among the fixes listed in the related readme:

80921 - SWD - Distribution package is installed when the Snooze button is clicked.

Anyone else seeing this?

We have just applied the patches

LD95-CP_BASE-2014-0417

LD95-CP_AEM-2014-0417

To our 9.5 core server and all our existing powershell packages are failing.. with this error.

Thu, 08 May 2014 11:04:46 File (http://CORESERVER/LDMS_MASTER_SHARE/LDMS PACKAGES/PowerShell/Dir.ps1) is cached locally

Thu, 08 May 2014 11:04:46 PowerShell file Client Thread

Thu, 08 May 2014 11:04:46 file exists check runtime

Thu, 08 May 2014 11:04:46 runtime version: v2.0.50727

Thu, 08 May 2014 11:04:46 Windows PowerShell file can not run from source with a HTTP path.

Thu, 08 May 2014 11:04:46 Installation result 50

Thu, 08 May 2014 11:04:46 PostInstallInventoryScan: Getting post package install inventory delay setting.

Thu, 08 May 2014 11:04:46 PostInstallInventoryScan: Not running post package install inventory scan, the inventory scan delay value is out of range, min is 5, max is 60, current value is '-1'

Thu, 08 May 2014 11:04:46 The nostatus flag has NOT been set.

Thu, 08 May 2014 11:04:46 PostInstallInventoryScan: Getting post package install inventory delay setting.

Thu, 08 May 2014 11:04:46 PostInstallInventoryScan: Not running post package install inventory scan, the inventory scan delay value is out of range, min is 5, max is 60, current value is '-1'

Thu, 08 May 2014 11:04:46 Sending task status, cmd line -coreandip=SAO-LDMS:130.199.72.229 -taskid=1600 -retcode=50 -complete -pkgid=145

Thu, 08 May 2014 11:04:48 processing of package is complete, result 50 (0x00000032 - code 50)

Thing is the packages are not set to run from source... So why the Windows PowerShell file can not run from source with a HTTP path?

I first noticed this in provisioning. Which uses a set delivery method.. I made a test to use a push delivery method with no run from source and still same error.

If i use UNC its ok...