Hi,
As part of our migration to LANDesk 2017 (10.1.30.401), we have upgraded over 1000 agents from 2016 and/or 9.6.
Unfortunately, all upgraded clients have lost the ability to install any software distributions.
Clients that are still running 9.6 or 2016 do not show these problems. Also, 2017 agents that were installed from scratch (no upgrade) are working fine.
The only workaround I have found is manually uninstalling the agent and reinstalling it - which is realy not an option considering the number of clients.
The behavior is identical for all upgraded 2017 clients:
- Scheduled tasks remain 'Active' indefinitely (Result = "Client has started processing task" / Return code = "1354").
- The sdclient_task####.log shows multiple failed HTTP requests, then shows "ERROR: Failed to submit to decrypt string"
Example parts from 2 sdclient_task####.log files (one VBS script and one EXE file):
...
Mon, 19 Feb 2018 18:31:20 ExpandEnvironmentVariables Result:
Mon, 19 Feb 2018 18:31:20 MakeHTTPRequest: POST: http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx
Mon, 19 Feb 2018 18:31:22 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:25 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:27 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:29 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:31 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:34 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:36 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:38 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:41 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:43 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 18:31:44 ERROR: Failed to submit to decrypt string
Mon, 19 Feb 2018 18:31:44 An error occured launching sdistscript (-1918107541)
Mon, 19 Feb 2018 18:31:44 Windows Script Output:
Mon, 19 Feb 2018 18:31:44
Mon, 19 Feb 2018 18:31:44 RunPackageInstall: stop on returncode=8dac4002 of package=<PackageName>
Mon, 19 Feb 2018 18:31:44 processing of package is complete, result -1918091262 (0x8dac4002 - code 16386)
...
...
Mon, 19 Feb 2018 21:39:15 Processing generic executable
Mon, 19 Feb 2018 21:39:15 MakeHTTPRequest: POST: http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx
Mon, 19 Feb 2018 21:39:18 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:21 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:23 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:25 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:28 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:30 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:33 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:35 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:37 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:40 MakeHTTPRequest: Failed http://<CoreServerName>:443/landesk/managementsuite/core/ServerAuthentication/serverauthentication.asmx on server (10054), server status: -1.
Mon, 19 Feb 2018 21:39:41 ERROR: Failed to submit to decrypt string
Mon, 19 Feb 2018 21:39:41 Failed to launched application - err=-1918107541
Mon, 19 Feb 2018 21:39:41 Launched application '<PathToExecutable>' ('') result -1918107541
Mon, 19 Feb 2018 21:39:41 Installation result 8DB5006B
Mon, 19 Feb 2018 21:39:41 RunPackageInstall: stop on returncode=8db5006b of package=test CMD
Mon, 19 Feb 2018 21:39:41 processing of package is complete, result -1917517717 (0x8db5006b - code 107)
...
Although the log file above shows failed HTTP requests, at the same time the IIS log file on the Core Server shows successful downloads:
2018-02-19 18:16:29 10.14.0.20 POST /LANDesk/managementsuite/core/serverauthentication/serverauthentication.asmx - 443 - <client IP address> - - 200 0 0 455
Thank you!