Hi,
I'm trying to run a batch file that will remove Office 2013 from our machines. However, I have encountered an issue where the batch file doesn't get applied on the client PC (it gets stuck at the Core initiated stage).
Here is what I have done so far:
1) Created a batch file that will use an XML file to silently uninstall Office:
@ECHO OFF
IF EXIST "%CommonProgramFiles%\Microsoft Shared\OFFICE15\Office Setup Controller\setup.exe" (
"%CommonProgramFiles%\Microsoft Shared\OFFICE15\Office Setup Controller\setup.exe" /uninstall STANDARD /dll OSETUP.DLL /config "C:\Silent Uninstall Config\SilentUninstallConfig.xml"
)
2) On the scheduled task properties, I have set the task to run as LocalSystem and added the SilentUninstallConfig.xml file and the entire Office folder as additional files. The folders that contain all of the relevant files have read permissions for the 'Everybody' group
3) I check Event Viewer on the targeted machine but no entries appear. I have also checked the LD logs and this is what appears:
PolicyTaskHandler.exe.log
10/17/2017 12:27:05 INFO 12992:1 RollingLog : Calculating hash for \\server\c$\SilentUninstallConfig.xml
10/17/2017 12:27:05 INFO 12992:1 RollingLog : Hasherize: failed to calculate hash for file '\\server\c$\SilentUninstallConfig.xml'
10/17/2017 12:27:06 INFO 12992:1 MDMConsole.MDMTaskHandler : MDMTaskHandler.FilterNodesAndProcess(): Called with 1 computer IDs, Task ID 1183
10/17/2017 12:27:06 INFO 12992:1 MDMConsole.MDMTaskHandler : Queueing 0 devices to notify pipe.
10/17/2017 12:29:50 INFO 12992:1 RollingLog : [Task: Batch - Office2k13 Uninstall - 17/10/2017 12:24:33, TaskID: 1183, ProcID: 12992] : PolicyTaskHandler finished processing task, setting task status to [PULL_AVAILABLE]...
LANDesk.Scheduler.GlobalScheduler.exe.log
10/17/2017 12:29:27 INFO 25364:1 RollingLog : Hasherize: failed to calculate hash for file '\\server\c$\SilentUninstallConfig.xml'
10/17/2017 12:29:28 INFO 25364:1 RollingLog : 1183 : Updating allowed machines if needed.
10/17/2017 12:29:28 INFO 25364:1 RollingLog : AllowedMachines.UpdateAllowedMachines2: Updating allowed machines for task:[1183]
10/17/2017 12:29:28 INFO 25364:1 RollingLog : 1183 : Calling method to perform remote operations.
10/17/2017 12:29:28 INFO 25364:1 RollingLog : 1183 : Before hasherize of C:\Program Files\LANDesk\ManagementSuite\landesk\files\LDN-LDSK-001-task-1183.pmf
10/17/2017 12:29:28 INFO 25364:1 RollingLog : 1183 : After hasherize
10/17/2017 12:29:28 INFO 25364:6 RollingLog : 1183 : Troubleshooting guidelines
The global scheduler has delegated task 1183.
The task was delegated by (source): <server>
This task was delegated to (dest) : <server>
Using GlobalTask_Idn : 315
This delegation was done by creating an entry in the GlobalTask table on the destination core (the task id is provided above).
The Entry in the GlobalTask should have set to state column to 1 to indicate that it is a new task and should be processed.
The scheduler service should detect and process this delegated task, please check scheduler service log on the destination core to see if it successfully detected the GlobalTask entry.
10/17/2017 12:29:28 INFO 25364:6 RollingLog : 1183 : Waiting for task 1183 from <server> to complete on <server>. Checking every 10 seconds, inactivity timeout after 1200 seconds.
10/17/2017 12:29:48 INFO 25364:6 RollingLog : 1183 : <server> has completed task with status 5 (Delegated task complete.)
10/17/2017 12:29:48 INFO 25364:6 RollingLog : 1183 : Proxy work thread for core <server> is complete.
10/17/2017 12:29:48 INFO 25364:1 RollingLog : 1183 : Thread is complete, synchronizing status information.
10/17/2017 12:29:48 INFO 25364:1 RollingLog : No link entries were returned. No tasks will be synchronized
10/17/2017 12:29:48 INFO 25364:1 RollingLog : No link entries were returned. No tasks will be synchronized
10/17/2017 12:29:48 INFO 25364:1 RollingLog : 1183 : Remote operations complete, synchronizing status information.
10/17/2017 12:29:48 INFO 25364:1 RollingLog : No link entries were returned. No tasks will be synchronized
10/17/2017 12:29:48 INFO 25364:1 RollingLog : No link entries were returned. No tasks will be synchronized
10/17/2017 12:29:48 INFO 25364:1 RollingLog : No link entries were returned. No tasks will be synchronized
10/17/2017 12:29:48 INFO 25364:1 RollingLog : 1183 : Task complete, returning status 12
schedpkgupdate.exe.log
10/17/2017 12:47:37 INFO 8328:1 RollingLog : Calculating hash for \\<server>\c$\SilentUninstallConfig.xml
10/17/2017 12:47:37 INFO 8328:1 RollingLog : Hasherize: failed to calculate hash for file '\\<server>\c$\SilentUninstallConfig.xml'
10/17/2017 12:47:37 INFO 8328:1 RollingLog : [Stop] Republishing complete.
10/17/2017 12:48:04 INFO 27716:1 RollingLog : [Start] Republishing policies...
10/17/2017 12:48:04 INFO 27716:1 RollingLog : Performing policy update...
10/17/2017 12:48:04 INFO 27716:1 RollingLog : Core has changed, resetting the core language cache
10/17/2017 12:48:04 INFO 27716:1 RollingLog : Getting core language for Key:CurrentLanguage Language:ENU
No entries on the SDClient log file exist.
If anybody has any idea on what is going wrong then the help would be appreciated!
Thanks in advance