As many of you know LANDesk is releasing LaunchPad in the next few days. I just wanted to take a few minutes to let everyone know what you should be looking at/for when troubleshooting the product. Since LaunchPad is built on APM 2 technology (this is the new APM introduced in 8.8) the troubleshooting is going to be almost identical.
Logs and Files to gather or look at on the client
C:\program Files\landesk\ldclient
Policy.sync.log (The most useful log to get information from. This log should be looked at 100% of the time)
Policy.invoker.log
Policy.client.launchpad.log
C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\landesk\files
The task xml file that is downloaded to this location is critical. Make sure the xml file associated with your task id is in this location. “DO NOT” delete files from this location.
C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\Database
There is a sql-lite database in this location. You will see some new tables in the database for LaunchPad. Look for “JIT”.
-You’ll want to make sure the database is being populated with your tasks.
Here is where you can download a copy of the database viewer:
http://sourceforge.net/projects/sqlitebrowser/
C:\Documents and Settings\All Users\Application Data\LANDesk\ManagementSuite\LaunchPad
This is the location that the links you create are downloaded to. You will want to verify that the link is being downloaded here.
-NOTE- If an UNDO is done on a task we do not remove these files.
Deleting the LDClientDB.db3 database: If you happen to delete this client database in troubleshooting (This db can be deleted in troubleshooting and not cause any issues. You would want to delete and re-validate this db if tasks are not showing up in it, or if tasks are not showing up in the portal). You have to run the following after:
C:\Program Files\LANDesk\LDClient\Clientdbutil.exe /create
C:\Program Files\LANDesk\LDClient\Data
The task log is located here. Check the sdclient_taskXX.log as another source for why the task is failing to show up in the LaunchPad portal. Critical information can be gathered from this log on why the task is failing to download, etc…
Make sure the client can contact the following:
http://coreserver/landesk/managementsuite/softwaredistribution/apmservice/policyrequest.asmx Substitute"coreserver" with the name of your companies core server.
NOTE- On VIsta systems substitute C:\ProgramData\LANDesk\ManagementSuite for the Documents and Settings paths mentioned above.
NOTE-Please see the following for optimizing IIS for Policy and LaunchPad. http://community.landesk.com/support/docs/DOC-4507